What is a chargeback?

[MerchantSolutions]

It is very important for business owners to properly manage their chargebacks. If they exceed the Visa/MasterCard thresholds, they can be placed on a chargeback monitoring program, loose their merchant account, and be placed on a TMF or MATCH list; infringing their business from accepting credit card payments in the future. Business owners should take the following steps to avoid excessive chargebacks:

1. Do not falsely advertise products.
2. Offer good customer service and prompt refunds.
3. Make sure the descriptor that appears on credit card statements is easily recognizable to your business.
4. Capture customer authorization when making a sale before charging their card.
5. Keep accurate records of customer interaction, sales receipts, and authorizations.

Once you have taken these steps, you should not have a chargeback problem.

[pmarc]

Here are more scenarios you all haven't covered:

The buyer mismanages his money, so while waiting for his merchandise he's embarrassed to call the seller to explain. He calls his bank or cc processor. That's a Chargeback. Any time, even a 30 second call to the bank, someone calls about a problem with a transaction - that's a Chargeback. Obviously , it doesn't take much. A guy loses his job and during the merchandise's delivery he can't afford what he bought. He calls his bank. Charge-back. Someone has buyer's remorse - decides he didn't buy the right thing. Doesn't want to ask the seller for fear of getting involved with a salesman who's gonna try to talk him out of the return. He calls his bank instead. Charge-back.

Luckily cc's and banks allow a certain % of Chargebacks without penalizing the seller. Based on % of gross and/or % of transactions. The banks don't like Chargebacks because they themselves are often required to return the buyer's money to the buyer. Then they have to pursue the seller to get paid.

[mattboreau]

But what is the difference between a chargeback and a refund?

[junwei]

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