After being a gold member for 3 years in Alibaba
I suddenly received this email
From time to time, Alibaba.com adjusts our technology and business in order to better serve our users. Unfortunately, we regret to inform you that, due to an adjustment, effective May 4, 2016, you will no longer be a Gold Supplier and instead become a free member.
Please provide your bank account information by May 3, 2016, so we may refund the pro rata portion of your annual fees. We regret any inconvenience thereby caused.
BANK ACCOUNT DETAILS
Bank Location (Country)
Swift Code / Routing No.
Wishing you the very best of business!
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Alibaba.com Hong Kong Limited.
26/F Tower One, Times Square, 1 Matheson Street, Causeway Bay, Hong Kong
Tel: (+852) 2215-5100
So no matter how much effort you put into working with alibaba, it doesn't matter they will disappoint you