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Old 05-18-2012, 01:36 AM
tomdear tomdear is offline
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Join Date: Jul 2011
Posts: 1,082
Default DFS Not as Described
We purchased a ?2500 leather corner sofa from DFS in June 2010 and 3 months after delivery the seats had started to sag and were becoming uncomfortable.

When DFS sent out a service manager he took the seat apart.

Me & my partner were shocked what we saw, as at the time when we purchased to sofa the women who dealt with us had insisted it was pocket sprung and went on to say it was like sitting on a pocket sprung mattress and it would never sag. The whole reason why we decided to buy it!

It was actually webbing and not sign of a spring.
After the service manager had put some extra padding in, that forced the seat out of shape he explained it would settle down and he left

We contacted them again and again as to why we was sold a pocket sprung sofa that was not actually pocket sprung but they rejected what that they never claimed it was pocket sprung.

I won't bore you with every minute detail but DFS are a joke.

Where can we go from here as other posts on here they don't seem to take anything seriously!
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check this store you can buy things with a very cheap price

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