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Old 12-21-2009, 06:27 AM
Morph Morph is offline
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Default Transport Damage
Many chargebacks are caused by damages while the product is being transported.

Why should the merchant pay for the damaged goods and not the transportation company?
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Old 12-21-2009, 02:13 PM
manda manda is offline
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I think it's because the damage could have been prevented by taking and better packaging, perhaps? I think that that must be the reason that it costs the merchant, not the transportation company.
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Old 12-22-2009, 04:06 AM
Flexy Flexy is offline
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In my experience the chargebacks filed due tothat reason are always denied if the customer had the option to purchase shipping insurance however they chose not to. In that case it is the customers problem, not the merchants.
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Old 12-23-2009, 02:10 AM
Morph Morph is offline
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I agree with both of you.

The merchant should make sure that the package is secured before sending it to the transporting company. And to save the merchant from having headaches, shipping insurance must be paid by the customers.
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Old 12-23-2009, 02:38 AM
UmbrellaMe UmbrellaMe is offline
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Usually the sender has insurance for their goods. For example, I used to work for a retailer who sent product through the mail. We always handled the returns and credits. Then our insurance department took up the issue for lost or damaged merchandise with the shipper. The retailers don't do this for free; they are getting their money back. It's just a streamlined process.
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Old 02-20-2010, 08:21 PM
errajshukla errajshukla is offline
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I used to work for a retailer who sent product through the mail. We always handled the returns and credits. Then our insurance department took up the issue for lost or damaged merchandise with the shipper. The retailers don't do this for free; they are getting their money back.
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